Customer Experience Advisor
Hiring full-time CS leaders takes time. But delivering standout customer experiences can’t wait.
Our Virtual Experience Advisors gives your SaaS business instant access to a seasoned customer experience professional who’s ready to lead, optimize, and elevate every part of your customer journey remotely, flexibly, and impact-first.
Our services
A fractional CS leader embedded into your team
Hands-on support with onboarding, lifecycle design, NPS/CSAT, and customer journey mapping
Voice of Customer programs, feedback loops, and cross-functional alignment
Proactive churn prevention and account expansion strategies
Building a Virtual Customer Success Organization
Onboarding and Training
Product Adoption Promotion
Expansions Upsell/Cross-sell
Renewal & Retention Plans
Executive Business Review/Quarterly Business Review
Feedback Collection and Analysis
Most growing SaaS companies don’t need a full-time VP of CS—what they need is clarity, consistency, and leadership in customer experience.
Our Advisors bring decades of CS/CX expertise, without the overhead—ready to deliver results from day one.